Frequently Asked Questions
What should I do if my alarm system is triggered by mistake?
Enter your user code into the keypad as you would to disarm the system normally. If you have a monitored alarm system, be sure to answer the call from the central station to inform them that everything is OK. You will need to have your verbal password available, so the central station and our staff can verify your identity. If you are experiencing issues disarming the system, you can call our main number at (781) 938-5502 for 24/7 assistance.
What types of security systems does Black Lab Alarm offer?
We provide a wide range of security solutions for both residential and commercial properties. Our offerings include intrusion alarm systems, video surveillance, access control systems, fire alarms, and environmental monitoring services. All of our systems are fully integrated for seamless protection.
How can I customize my security system?
At Black Lab Alarm, we understand that each property has unique needs. Our team works with you to design a custom security system based on your requirements. Whether you need more cameras, specific environmental monitoring, or integration with access control, we tailor every solution to fit your security concerns.
Do you offer monitoring services?
Yes, we offer 24/7 UL-listed monitoring services. Our monitoring ensures that you are notified of any security events in real-time, and we work with local authorities to provide immediate responses when needed.
Can I access my security system remotely?
Yes! With our remote access solutions, you can monitor and control your security system from anywhere. You can check alerts, adjust settings, and view live footage via mobile devices or computers.
What is the installation process like?
We handle the entire installation process from start to finish. Our technicians will assess your property, help you design the ideal security system, and then install it professionally and efficiently. We ensure that everything is functioning properly before we finish the installation and provide a full demonstration.
Do you provide support after installation?
Yes, we offer ongoing support to ensure that your system continues to function at its best. Our local team of experts is always available to assist with any troubleshooting, maintenance, or system upgrades you may need.
How can I ensure that my security system stays up to code with Massachusetts regulations?
Black Lab Alarm works closely with local authorities to ensure that your security system meets all Massachusetts compliance and fire codes. We provide system inspections and necessary testing to keep your property fully compliant and avoid potential fines or penalties.
Can I integrate my security system with other services, like video surveillance or access control?
Absolutely! We specialize in integrated security solutions. Our systems can be combined with video surveillance, access control, environmental monitoring, and more to provide comprehensive protection for your property.
Do you offer fire alarm systems?
Yes, we offer complete fire alarm system solutions for both residential and commercial properties. We ensure your system is fully compliant with Massachusetts fire codes and regularly inspect and test it to ensure reliable performance.
How do I get started with Black Lab Alarm?
Getting started is easy! Simply contact us through our website, and one of our security experts will reach out to schedule a free consultation. We’ll discuss your needs, design a system, and guide you through the installation process.
What happens if my system goes offline or experiences technical issues?
If your system experiences any issues, our support team is ready to help. We provide troubleshooting assistance, and if necessary, our technicians will visit your site to resolve any issues promptly and efficiently. We also offer cellular backup for power outages, ensuring your system remains online during emergencies.
How do I request a quote?
To request a quote, simply fill out our online form, and a member of our team will contact you to discuss your security needs and provide a personalized estimate. Alternatively, you can call us directly to speak with one of our experts.
Are your security systems covered by a warranty?
Yes, all of our security systems come with a warranty that ensures your investment is protected. Please contact us for more details on the specific terms and coverage options.
Are your security systems easy to use?
Yes! Our systems are designed to be user-friendly. We provide training to ensure that you feel confident in using your system. Plus, with remote access features, managing your security is quick and simple.